Frequently Asked Questions

Shop wholesale apparel, footwear, accessories and general merchandise in small boxes, pallets and truckloads. Each listing describes its own contents, quantity and condition. Browse available inventory.

These describe the format of the lot you are buying. There is no single piece count for every box or pallet. Use the listing’s stated piece or pair count, number of pallets and total price to compare lots.

Read the product description and any available manifest before ordering. A manifest lists the contents provided for that lot, such as styles, colors, sizes and quantities. If a detail you need is missing, send us the product link or lot number before you buy.

• NWT: new with tags.
• NWOT: new without tags.
• NIB: new in box.
• Customer returns: merchandise returned by customers; condition can vary.

MSRP means manufacturer’s suggested retail price. It is a reference value, not a promised resale price or profit. Consider item condition, market demand, selling fees and shipping when planning your purchase.

Review the defacing and delabeling requirements in our Refund Policy before reselling merchandise. Contact us before purchase if you need clarification about a specific lot.

Shipping depends on the lot and destination. Review the listing and available checkout options. For a freight quote, send the lot link or number, delivery ZIP code, whether the address is residential or commercial, and whether you need a liftgate. Confirm the quote before ordering; do not assume one flat rate applies to every pallet.

Our Shipping Policy lists picking within 3 business days. After shipment, it lists up to 5 business days for small parcels outside extenuating circumstances, and up to 10 business days for pallet delivery once staged and set to go on board with an LTL carrier. Processing and transit are separate. For an order-specific update, contact us with your order number.

Contact us to confirm pickup availability, that your order is ready, and your pickup arrangements before traveling. Our address is 131 North Gilbert Street, Fullerton, CA 92833. A sales consultation is not a pickup confirmation.

Availability depends on the lot, destination and carrier. Check the options offered for your order. For international destinations or a specific delivery deadline, contact us before paying to confirm availability and cost; do not assume international or expedited service is available.

Use the tracking link in your shipment confirmation when available. If you have not received tracking or need help with a delayed shipment, contact us with your order number and the email used at checkout.

Send us the product link or lot number, your budget, the brands or categories you want, and any size or quantity requirements. Include your delivery ZIP code if you need shipping help. Contact our team.

Available payment methods appear at checkout. Use the options shown for your order; contact us if you need help completing payment.

If an installment option is available for your order, it will appear at checkout. Eligibility, payment amounts and terms are determined there. Review those terms before choosing the option.

Check your spam or junk folder, then contact us with the name and email used at checkout and the approximate order date. Include an order number if you have one. Please do not send full card details or place the same order again just to obtain a confirmation.

We do not offer returns or refunds. The Refund Policy explains store credit for qualifying miscounts and flaws. Review the full policy and the listing before purchasing.

Contact us within 15 days of delivery with your order number, lot number, a description of the issue and clear photos or videos. Keep the count-card if supplied. Our policy provides store credit for qualifying miscounts and flaws beyond the applicable allowance; it lists a default 15% flaw rate unless otherwise specified. See the full policy for details.

Contact our team with your order number, tracking details and a clear description of the problem. For visible damage or incorrect contents, include photos of the merchandise, packaging and shipping labels so we can review the issue.

Call 657-567-4945 or email hello@nwotoutlet.com. Customer service hours are Monday–Friday, 9:00 AM–5:30 PM Pacific Time. For existing orders, include your order number so we can find your purchase.

Visit Sell on NWOT to learn about the seller program and apply. Have your inventory categories, quantities, condition, photos and any manifest ready for review.